FAQ
If you can not find an answer to your question here, or would like any further assistance, please reach out to our sales team at 802-849-7943 or sales@runamokmaple.com and we would be happy to assist you!
Our regular business hours are Monday through Friday, 8am to 5pm.
Ordering Questions
How do I open an account?
To become a wholesale customer, please fill out our New Customer Application form. Once this is completed, our sales team will be in touch with more information.
Are there order minimums?
Opening orders begin at $250. Reorders have a minimum of $140.
How do I get set up with terms?
In order to get set up with terms, please fill out our credit application form. It's important to fill out all the fields completely in order to expedite the process.
Are you sold on Faire?
Yes. If you want to shop Runamok on Faire, please follow this link.
Shipping Questions
What are your shipping rates?
To help customers plan accordingly for shipping costs, we offer the following shipping cap program:
East Coast: For orders under $250, shipping costs are 15% of the total order amount. Orders over $250, shipping costs are 8%
West Coast: For orders under $250, shipping costs are 20% of the total order amount. Orders over $250, shipping costs are 12%
Do you ship internationally?
Yes. For customers outside of the United States, you may be required to pay additional customs fees and tariffs.
While we know syrups, we do not know the customs rules for every country and can not be responsible if your syrup is seized or subject to import fees upon arrival. Please check import rules for your country before ordering.
Do you offer expedited shipping?
If you need to expedite an order, please get in touch with our sales team. We offer overnight and 2-day expedited shipping. Orders must be placed before 2pm ET in order to ship same-day.
Our shipping department operates Monday through Friday (excluding holidays). Any orders placed after 2pm ET will ship expedited on the following business day.
What if I need to make changes to an existing order?
If you have placed an order that requires changes, please reach out immediately — changes to shipping address and products can only be made before your package is shipped. Please call our customer service at 802-849-7943 or leave a message if you don't receive an answer immediately or call outside of business hours. We'll get back to you as soon as we can.
If you notice an issue after your package has shipped, please contact us and we can advise if any options are available at that time. If you need to edit items on an order before it ships, it may be necessary to cancel and re-place the order. We are happy to walk you through the process.
Product Questions
Are your products vegan-friendly?
Our line of maple syrups and maple-based cocktail mixers + bitters are vegan-friendly (with the exception of our Wildflower Honey Infused Maple Syrup, which contains bee honey).
Are your products non-GMO?
Our products do not contain GMOs, however, we are not non-GMO certified.
Are your products certified organic?
Almost all our maple syrup, maple cocktail mixers, and maple bitters are certified organic by Northeast Organic Farming Association of Vermont (NOFA-VT), with the exception of Hot + Spicy Maple Syrup, Salted Caramel Infused Maple Syrup, and Sparkle Syrup.
Are your products certified Kosher?
Yes, all of our products are certified Kosher by the Orthodox Union. Search the most up-to-date listing of OU products here.
Are your products gluten free?
Organic maple syrup is naturally gluten free, however our products and facility are not certified gluten free.
What's the shelf life of your products?
Our Maple Syrup products have a shelf life of 3 years from the date of production, and our honey products have a shelf life of 4 years from the date of production — though maple syrup and honey will never go bad if stored properly.
Our Cocktail Mixers have a shelf life of 2 years. Our bitters have a shelf life of 5 years.
Do your products need to be refrigerated?
Our maple syrup and cocktail syrups both need to be refrigerated once opened. Bitters and honey do not need to be refrigerated after they’ve been opened.
How do I know if my syrup has gone bad?
Unrefrigerated open maple syrup has the potential to support mold growth over time. This can take weeks or months to develop (so don’t fret if you accidentally left your syrup out overnight!). Mold growth in maple most often looks like a thin white or clear film forming on the surface of the syrup. While harmless, it is certainly not desirable.
A small amount in syrup can be restored by pouring into a bowl and skimming off any impurities, re-boiling the syrup, and storing in a clean glass jar. Larger amounts can begin to affect quality and flavor.
*Please note: maple syrup can develop foam-like bubbles around the rim that take time to dissipate, particularly unopened bottles during shipment. These are unrelated to spoilage. If you are unsure or have other concerns, please don’t hesitate to reach out.Â